Privacy Policy

Effective 8 November 2026

Who this covers

Sophie (sophie.tools) is a business software service for enrolled customer households, reached by telephone call and text message. Sophie is operated by Ian Smith, 1333 Hardee St NE, Atlanta, GA 30307. This policy describes what that service collects and what is done with it. It is not a public messaging service. It also covers the waiting list on sophie.tools, which anyone may join. Anyone can sign up at the normal price. On the Household plan: Get 2 months for the price of 1. With a valid discount code, nothing is charged for your first 3 months, and you add a card when they end.

What is collected

Your phone number, so the service knows who is contacting it and can reply.
The content of the messages you send, and of calls you make, including a text transcript of what was said.
Basic delivery records — the time a message was sent or received, and whether it was delivered.
What you tell it about your household — preferences, dates such as birthdays, and arrangements, some of which it learns by asking you directly.
If you join the waiting list — your email address, your mobile number, any comment you leave, and whether you agreed to receive text messages. If you agree to texts, we keep a record of that agreement: when you gave it, the IP address and browser it came from, and which version of the text-message disclosure you were shown.
If you sign up or join a household: your name, any maiden name you give, gender, birthday month and day, time zone, email address, phone number, and your security question and answer, plus the names, relations, phone numbers, birthdays and age answers an owner gives for members. Cookies named sophie_signup and sophie_join keep your place while you do this.
Consent records: which agreement you accepted, the version of its wording, when you accepted it, the IP address and browser it came from, and, for texts, the phone number.
Payment: you enter your card at Stripe's checkout and Stripe holds the card details. We keep your plan and billing records.
Email you forward or send to Sophie, and what it holds, such as a permission slip.
If you visit sophie.tools, whether or not you join — we are comparing two versions of the waiting-list form (one asks for your number on the form, the other on the page after you join), so we record which version you were shown, when the form came into view, and the address you arrived by, including any ad-click identifier in it. Two cookies make that work: wl_variant remembers which version you were given, for 30 days, and wl_vid is a random visitor number. If you join, three short-lived cookies (wl_pt, wl_step and wl_cv, each lasting at most 30 minutes) carry your sign-up to the thank-you page. None of these cookies holds your email or phone number. None of this is shared, except that the address you arrived by reaches Reddit as described under Sharing.

Sophie does not read your phone's location. A zip code you give to choose a grocery store goes to Kroger, and the store it finds is kept with your household's information. No contacts, photos, or other data are read from your phone. The service has no app and no access to your device.

Website testing

We sometimes show visitors different versions of the waiting list form to learn which works better. A cookie named wl_variant remembers which version you saw. Every version handles text message consent the same way: it is optional, unchecked by default, and shown with the same disclosure.

Where processing happens

A call or text to Sophie is handled by named providers, each for a specific job. Household facts, meaning what Sophie has learned and remembers about an enrolled household, are held in our own database, on servers rented from Amazon Web Services, which also stores its backups. We do not sell or rent household data, and we do not use your conversations to train models of our own.

Twilio (privacy) carries the call or the text, as a carrier does for any phone call you make.
DeepInfra (privacy) runs the language models that understand you, compose a reply, and organize what Sophie remembers.
ElevenLabs (privacy) generates Sophie's voice. It receives the words she is about to say, and nothing else.
Stripe takes payment. It holds your card details and receives your email address.
ImprovMX receives email sent to Sophie and passes it to us. An email delivery provider sends Sophie's email to you.
Exa (web search), Duffel (flights), Canopy (Amazon products), Kroger (groceries) and SportsData.io (sports schedules) may receive the words of a search you ask Sophie to run.
If you sign in to Kroger through a link Sophie texts you, Sophie keeps a token from Kroger for your household and uses it to add your grocery list to your Kroger cart. Sophie never sees your Kroger password and cannot check out for you.
Sophie does not sign in to Amazon or see your Amazon account. Sophie keeps your household's Amazon list and texts you a link. Tapping it opens Amazon and adds those items to your Amazon cart, and you check out there. As an Amazon Associate, Sophie earns from qualifying purchases. The link identifies Sophie to Amazon as the source of the purchase.
Langfuse, when it is turned on, stores copies of prompts and conversations, with phone numbers and email addresses masked, so we can find and fix faults.

Those providers set their own retention terms, which we do not control and which can change. DeepInfra states that it does not train on or sell what is submitted to its API, and keeps it only briefly for debugging. ElevenLabs retains request data by default unless zero-retention mode is in force. Read their policies yourself. Your own mobile carrier also handles traffic in transit, as it does for any call or text you make.

What it is used for

Information you provide is used to answer you and to help the household it belongs to, by remembering what you have asked, keeping track of arrangements, and giving useful replies. It is also used to build the service's own picture of your household's preferences, dates, and arrangements, which is why it will sometimes ask you a question rather than wait to be told, and to bill the account and find and fix faults in the service. Apart from the waiting-list signup report to Reddit described under Sharing, and our own count of how each version of the waiting-list form performs, described under What is collected, it is not used for advertising or profiling, and it is not used for any other purpose.

Sharing

No mobile information is sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Personal information is not sold or rented to anyone, for any purpose.

We do not share or sell your phone number or your SMS consent to third parties. Text messaging opt-in data and consent are not shared with any third party or affiliate, for any purpose. Twilio, which carries our messages, necessarily receives the number a message is delivered to, and does so only to deliver it.

When you join the waiting list, we tell Reddit that a signup happened so it can credit the ad that brought you here. That report carries a one-way hash of your email address, your IP address, your browser's user agent, the ad-click identifier you arrived with, and the address of the page, which includes the rest of the address you arrived by. It never carries your phone number or your SMS consent. The sophie.tools home page also loads Reddit's pixel, which tells Reddit that the page was visited, and the thank-you page you see after joining loads it to tell Reddit that a signup happened, identified by the same random signup number as the report above so Reddit counts it once. Like any page that loads it, Reddit's pixel also receives your IP address, your browser's user agent, Reddit's own cookie, and the page address, which includes any ad-click identifier you arrived with. Neither the pixel nor the report carries your phone number or your SMS consent.

Information is disclosed outside an enrolled household only where the law requires it, or to the named providers above so they can do the job described. They are not given household data for marketing.

Information between household members

Several people share this service. Information a member gives it may be used to help the household it belongs to. If Sophie suggests that a member call an emergency or crisis line, it may text the account owner by default, or a household contact the owner names, to say that it came up, and it keeps a record of that. For an adult it asks first, unless a standing setting for the household says to always tell the contact. For anyone under 18 it does not ask first.

How long information is kept

Conversation history and household information are retained while the service is in use, so that it can remember useful things across conversations. To ask for your information to be deleted, email help@sophie.tools.

Security

Household facts are held in our own database. Calls, texts, model requests, and voice synthesis travel to the named providers over encrypted connections. No system is perfectly secure, and no guarantee of absolute security can be given.

Children

Members aged 13 to 17 use Sophie with the agreement of a parent or guardian. People under 13 can't be added as members. A member may still mention a child to Sophie, or forward an email that mentions one, such as a school email, and Sophie may keep what it learns from them.

Text messages (SMS)

Household texts. Sophie sends these kinds of text: signup and join codes; welcome and information texts; member invites and joined notices to the account owner; account and billing notices, such as renewal reminders, payment problems, plan limits and purchase receipts; reminders and questions about your household; replies to you, including links and lists you ask for; and, rarely, a safety text to a household contact. Message frequency varies with how much you use Sophie. Message and data rates may apply. Agreeing to texts is a condition of using the household service, because Sophie works by text.

Waiting list texts. If you give us a mobile number on the waiting list and check the SMS consent box, we use that number to send the texts you agreed to: waiting list status, launch updates, and early-access invitations, usually 2 to 4 messages per month. During the beta, any number you give the waiting list is also used to check that a signup matches your invitation. Agreeing is optional. Message and data rates may apply. Reply STOP to opt out at any time, reply HELP for help, or email help@sophie.tools. Mobile numbers and SMS opt-in data and consent are never sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

Stopping messages

Reply STOP at any time to stop receiving texts, and UNSTOP or START to restart them. Reply HELP for our help address, help@sophie.tools. See our Terms & Conditions for details.

Your choices

You may ask what information is held about you, ask for it to be corrected, or ask for it to be deleted, by emailing help@sophie.tools.

Changes

This policy may be updated. The effective date above will change when it does.

Contact

help@sophie.tools
Ian Smith
1333 Hardee St NE, Atlanta, GA 30307